Membership problems

My transaction was DECLINED, what should I do?

If your credit card transaction was DECLINED, please try the following:

• Did you fill out all of the fields on the order form?
• Did you enter the correct expiration date?
• Did you remove any spaces or dashes in your credit card number or phone number?
• Did you enter your full and complete email address?
• Are you currently in the country where your credit card was issued?
• Do you have sufficient funds on your credit card or bank account?

If all your answers are YES on above questions, please submit an inquiry at https://www.vtsup.com/en/subscription/operations/inquiry

Due to security reasons and to prevent duplicate transactions you are only able to attempt a transaction once every 10 minutes. Therefore, please wait at least 10 minutes before submitting your information again.

How do I cancel my membership?

If you wish not to be billed again and would like to cancel a membership or subscription, please login at https://www.vtsup.com

Where can I find my membership information?

If you would like to lookup your membership information please login at https://www.vtsup.com