My transaction was DECLINED, what should I do?
If your credit card transaction was DECLINED, please try the following:
- Did you fill out all of the fields on the order form?
- Did you enter the correct expiration date?
- Did you remove any spaces or dashes in your credit card number or phone number?
- Did you enter your full and complete email address?
- Are you currently in the country where your credit card was issued?
- Do you have sufficient funds on your credit card or bank account?
If all your answers are YES on above questions, please submit an inquiry at https://www.vtsup.com/en/subscription/operations/inquiry
Due to security reasons and to prevent duplicate transactions you are only able to attempt a transaction once every 10 minutes. Therefore, please wait at least 10 minutes before submitting your information again.
How do I cancel my membership?
If you wish not to be billed again and would like to cancel a membership or subscription, please login at https://www.vtsup.com
Where can I find my membership information?
If you would like to lookup your membership information please login at https://www.vtsup.com